Returns
1. The product itself has a manufacturer's defect.
At checkout, we ask you to certify and check the box that you have double-checked your phone model, and you are aware that there are no returns to our custom-made cases.
Ego Tactical Return Policy
All custom products carry a 90-day "print-quality guarantee" beginning the day your product is shipped from our warehouse, unless otherwise noted.
Unfortunately, like a custom tailored suit bespoke just for you, we stock no pre-made printed cases, we make everything custom to your specifications when you order, so we are unable to take a return for full refund if you miss-order the incorrect sized case, as we have no way to re-sell your custom combination of design/brand/case size that you specifically requested.
EGO Tactical custom UV-Laser prints onto each Limited Edition case when it is ordered. You picked the design, you picked the name-brand case, and the specific phone model case size; it's a one-of-a-kind, just like you!
The design/brand/size combinations that we offer are in the millions, and finding another customer for that exact design/brand/size combination could be impossible.
We do offer the discount code "oops" for those customers who ordered the wrong case size for their phone and need to place a new order for the correct item.
