Returns

WARNING: We do not exchange or refund any customized cases or products under any circumstances, unless the product has a manufacturer's defect, or we printed the ordered design incorrectly.

Ego Tactical Return Policy

From your first visit to EGO Tactical.com to your order's delivery, we want you to be completely satisfied with your experience. All products carry a 90-day "print-quality guarantee" beginning the day your product is shipped from our warehouse, unless otherwise noted.

EGO Tactical custom UV-Laser prints onto each Limited Edition case when it is ordered.  You picked the design, you picked the name-brand case, and the specific phone model case size, it's a one-of a kind, just like you! 

Unfortunately, like a custom tailored suit bespoke just for you, we are unable to take a return for full refund if you miss-order the incorrect sized case, as we have no way to re-sell your custom combination of design/brand/case size that you specifically requested. 

The design/brand/size combinations that we offer are in the millions, and finding another customer for that exact design/brand/size combination could be impossible.

We do offer the discount code "10offego" for those customers who ordered the wrong case size for their phone and need to place a new order for the correct item.