Returns & Exchanges

Ego Tactical Exchange Policy

From first visit to order delivery, we want you to be completely satisfied with your experience. All products carry a 90-day print-quality guarantee beginning from the day product is shipped from our warehouse, unless otherwise noted.

EGO Tactical custom prints each Limited Edition case when it is ordered.  You picked the design, you picked the brand and the case size, it's a one-of a kind, just like you!  Unfortunately, like a custom tailored suit bespoke just for you, we are unable to take a return for full refund, as we have no way to resell it. 
The design/brand/size combinations that we offer are in the millions, and finding another customer for that exact design/brand/size combination could be impossible!

To exchange a product, please follow the steps outlined below.

  1.  Go to: to request for Return Merchandise Authorization number (RMA#).
  2. Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, cables, and accessories are included.
  3. For your protection, use a “traceable” ground shipping method like USPS or UPS/FedEx
  4. Return address will be provided once the RMA is approved and the number is issued.
  5. Print the RMA# clearly on the outside of the package.

For further assistance, please contact us at

A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#) must be obtained from our customer service staff and is required for ALL returns. Return shipping charges are the sole responsibility of the customer.

EGO Tactical reserves the right to return any merchandise without a valid RMA# to the customer.